תנאי שימוש

Use Of The Site

All materials on this Site, including, all of the page headers, images, text, illustrations, formats, logos,

designs, icons,photographs, programs, and video or audio clips (collectively, the "Content"),

are intended solely for personal, non-commercial use.

As a user of the site, you may access, view, download, print or copy the Content

and other materials displayed on the Site for your personal,non-commercial use only.

The User agrees that it shall not:

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Modify, download, reproduce, copy, or resell the Site, the Content or any portion or derivative thereof.

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Commercially use the Site, the Content or any portion derivative thereof.

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Enable high volume, automated, electronic processes that apply to the Site or its systems,

the Content or any portion or derivative thereof.

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Use any robot, spider, data miner, crawler, scraper or other automated means to access or index the Site or its systems,

the Content or any portion or derivative thereof for any purpose.

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Interfere or attempt to interfere with the proper working of the Site.

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Bypass any Probook measures used to prevent or restrict access to any portion of the Site,

the Content or any portion or derivative thereof.

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Frame or utilize framing techniques to enclose any trademark, logo,

or other proprietary information (including images, text, page layout, or form) of Probook.

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Use the Probook name, trademarks, services marks or logos in any meta tags or any other "hidden text" or Compile, repackage,

disseminate or otherwise use data extracted from the Site.

The foregoing are expressly prohibited; the right to do any of the foregoing shall require Probook express written consent

(which may include a written agreement signed by an authorized representative of Probook).

Any unauthorized use of the Site, the Content or any portion or derivative thereof shall terminate any license or permission granted by Probook.

Tradmarks

Probook, its affiliates, or third parties from whom Probook has permission,

own the trademarks or service marks that are used on the Site.

All rights are reserved. These and other graphics, logos, service marks,

trademarks and trade dress of Probook and its licensors may not be used

without prior written consent of Probook or its licensor, as the case may be.

Without limiting the foregoing, no Probook trademark or trade dress

may be used in connection with any product or service that is not Probook's,

in any manner that is likely to cause confusion among Users,

or in any manner that disparages or discredits Probook.

Termination Of Usage

Probook may suspend or terminate any User's access to all or any part of the Site without notice for any reason

in Probook's sole discretion, including without limitation Probook's belief that such access would violate any

applicable law or would be harmful to the interests of Probook or another User.

Privacy Policy

Probook respects the privacy of its Users.

Protecting the privacy and security of your personal information is a priority at Probook.

Probook does not sell or rent your personal information to third parties.

We take significant and appropriate security measures, including physical,

technological and procedural measures, to help to safeguard your personal information

and to prevent unauthorized access and disclosure.

In addition, we use industry-standard technology, such as Secure Sockets Layer (SSL)

encryption technology in the transmission of certain sensitive personal information,

designed to prevent unauthorized persons from gaining access to your personal information,

and, as technology develops, we intend to take additional measures to improve security.

We want you to feel confident whenever you visit us in our stores, on our websites or otherwise.

While we are focused on the security of your personal information and follow strict standards,

processes and procedures that are designed to protect your personal information,

we cannot promise, and you should not expect, that your personal information will remain secure in all circumstances.

Probook shares your personal information with:

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Third party providers of products and services.

These are third parties that provide products and services you may purchase or request from or through us.

These third parties do not have the right to use personal information we provide to them

in any way that is not authorized by Probook or explicitly permitted by you.

They are contractually obligated to use such information only as necessary to assist us,

or as you have explicitly permitted, and to maintain the confidentiality and security of such information.

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Credit card companies.

Credit card transactions are handled by third party financial institutions

and their vendors and contractors who receive credit card numbers

and other personal information from us to verify the credit card numbers and process transactions.

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Law enforcement officials and as required by law.

Probook may release personal information to third parties when we determine,

in our judgment, that it is necessary to

(1) comply with the law, regulation, legal process, or enforceable governmental request;

(2) enforce or apply the terms of any of our policies or user agreements;

or (3) protect the rights, property or safety of Probook,

our employees, our customers, users, or others.

Applicable law, Jurisdiction

This site is created and controlled by Probook in Israel.

As such, the laws of Israel will govern these Terms of Use,

without giving effect to any principles of conflicts of laws.

User agrees to submit to the nonexclusive personal jurisdiction

of the courts located within Israel, Tel Aviv, and waives any objection to the laying

of venue of any litigation in said courts.

Pricing Policy

The prices on our website are final and they include the following:

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Item cost

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International and domestic shipping & handling fees

(for express/special delivery fee please contact our customer service).

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VAT according to Israeli law.

Please note that prices are subject to change by the publishers.

We do our best to update any changes in pricing as soon as they apply.

However, in case that the price in our website has not been updated,

we will notify the customer by phone within two business days in order to receive an approval of the updated price.

If the customer does not approve the new price, the order will be cancelled and the credit card will not be charged.

Payment Methods

Users that own a valid credit balance (coupon) will be able to use it during purchase payment .

Another payment option is paying with a valid credit card.

For your notice, it is also possible to use both credit balance and credit card payments in a single purchase,

this means that the credit balance will be submitted first from the total amount, ant rest will be charged by the credit card.

We accept payments with Visa, Mastercard/Isracard, Diners and American Express.

Shipping Charges and Area of Delivery

Probook currently only offers local delivers (in Israel)

Our website prices include shipping charges.

Delivery Times

The estimated delivery time is between 14-21 business days.

Most orders are processed within 48-72 hours of receipt, not including weekends or holidays.

If we have your ordered items in stock, you can expect to have your books by this time,

plus the time of the actual delivery.

While we try to keep as many books as possible available in our store,

there is still a good possibility that we will need to obtain your items from abroad

(typically, from a publisher or supplier).

In this case, delivery time may take longer :

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If the book is in stock at the publisher or supplier,

we will usually be able to supply it within 14 business days.

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If the book is out of stock, supply time varies.

We will contact you with the expected date of delivery.

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If the book is out of print, we can only supply it as a second hand book.

We will inform you of this situation, and if you so choose we, will try to obtain a second hand copy.

We will inform you of the supply time.

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If the book is not yet published, we will keep your order open until it becomes available.

Once it is available, supply time is the same as for a book that is in stock at the publisher or supplier.

Probook always strives to deliver your order as quickly as possible,

and to provide you with all necessary information regarding your order.

However, because most of the books we offer are imported,

the supply schedule also depends on the publisher or supplier, different freight forwarders, and customs.

That being said, Probook takes great pride in its record for quick delivery and efficient service.

Cancellation, Refund And Returns

Cancellations will be treated according to the consumer defence law since 1981.

Hereby is our cancellation, return and refund policy as long as it is not contradicting the law:

Order Cancellation Policy (Cancellation Fee)

When requesting to cancel an order:

Up to 7 days from your ordering date – no cancellation fee will be charged.

After 7 days from your ordering date – you will be charged 15% from the total price of your order.

After the items have arrived at the store and are ready for delivery – you will be charged 25%

from the total price of your order.

eBooks Refund And Returns Policy

We are not able to accept returns for eBooks purchase.

This is a condition of our agreement with eBook publishers.

Though, if there is an error on our part, or a flaw in the ebook you received,

please contact us and advise our customer service to sort it out.

Printed Books Refund And Returns Policy

When you have purchased a book from our in-stock collection, within 5 days from delivery you may return the item.

You can replace the item or receive a full refund (for details, please see below).

When you have purchased an item that was ordered especially for you,

within 5 days from delivery you may return the item.

You can replace the item or receive a refund, but we will deduct the international delivery costs from the refunded sum

(unless the return is a result of our own error, in which case we will refund the entire sum).

To receive a refund or replacement, please return the item unopened,

in its original product packaging, in perfect condition, unused, and resalable.

Probook reserves the right to refuse refund / replacement under special or unusual circumstances

(for example, the item has been damaged/is not in its original packaging,

or it was ordered from a non-commercial publisher, in which case it may not be returned).

For questions/clarifications - please contact our customer service.

How is the Refund Issued?

To receive a refund/replacement, please contact our customer service with the following details:

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Your order or invoice number.

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The item's number (ISBN) or title.

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The reason for the return.

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Whether you would like a refund or a replacement.

Acknowledgment

These Terms of Use represent the entire understanding between User and Probook regarding User's

relationship with Probook and supersedes any prior statements or representations. When using the Site,

User agrees to be bound by these Terms of Use.

Modifications

Probook Ltd. reserves the right to make changes to the Site and these Terms of Use at any time without notice.